Privacy Policy

Updated 5/31/2022

1. Notice and Purpose of Policy

Microgrid Labs is firmly committed to protecting the privacy and data of our customers and community as they visit microgridlabs.com. To this effect, we have created this privacy statement to disclose our practices for information gathering and dissemination. This policy is only applicable to this site and not to any other websites a user may access from this site, each of which may include a materially different Privacy Policy.

Please read our Privacy Policy carefully before using any of our services. By using said services, you are acknowledging you have read and understood this policy. If you do not agree to the terms established in this policy, please navigate away from this website or exit your browser to end your current session.

2. Notice on Children

We are a general audience site. This site is not intended for children under 18 years of age and we do not direct any of our content at children. We do not knowingly collect personal information from children under the age of 18. For more information, please refer to the Children’s Online Privacy Protection Act (COPPA) enforced by the Federal Trade Commission (FTC).

3. Notice on Data Gathering, Use, and Disclosure of Personally-Identifying Information (Name, email address, phone number, etc.)

Microgrid Labs may include forms, surveys, or promotions in the operation of microgridlabs.com that ask users to supply personally-identifying information such as names, email addresses, phone numbers, and other contact information necessary to facilitate a positive business relationship. Email addresses and phone numbers voluntarily provided by a user in any form submissions will be used to reply to the user, as appropriate. If the user does not wish for Microgrid Labs to store their email address, they can contact info@microgridlabs.com to let us know their preference.

Our email lists are never shared with other partners or vendors.

4. Notice on Data Gathering, Use, and Disclosure of Non-Personally-Identifying Information (IP Address, Cookies, Etc.)

We collect anonymous tracking data from website visitors with cookies enabled, which allows us to analyze our website performance and update accordingly to improve the overall user experience. Cookies are pieces of data stored by your web browser to allow our site and others to provide you, the user, with enhanced services and other marketing materials. A website visitor maintains the ability to set their browser to refuse cookies, though this may result in limited site functionality and negative site experience.

In some cases, we may also collect information from third-party sources such as social media sites or other partner sites for use in combination with the information collected through the activities described above.

Microgrid Labs also uses Google Analytics, Google AdWords, and other remarketing tools that track specific user actions such as pages visited or content downloaded. This enables us to provide targeted marketing materials

5. Website Security

This website maintains appropriate administrative, physical, and technical security, including the use of sitewide encryption, to prevent unauthorized access, misuse, loss, or disclosure of personal information. While we take these reasonable efforts and precautions to ensure the safety of user data, no transmission of data, digitally or otherwise, can be guaranteed 100% secure.

6. CAN-SPAM Act Compliance

For email correspondence, we ask users to “opt-in” to receive communications compliant with current CAN-SPAM regulations. The CAN-SPAM Act is a set of rules establishing requirements for commercial email correspondence which gives recipients the right to “opt-out” of emails being sent to them. The Act lists strict penalties for businesses found in violation of the terms of the legislation.

Microgrid Labs collects email addresses to respond to inquiries and other requests and to send information related to its services and additional offerings. In accordance with the CAN-SPAM Act, we agree not to use false or misleading email subject lines or email addresses, identify the purpose (including advertising) of any message, and honor user opt-out/unsubscribe requests promptly.

7. California Online Privacy Protection Act Compliance

Beginning on January 1, 2020, the California Consumer Privacy Act (“CCPA”) (Civil Code § 1798.100) provides residents of California with specific rights regarding their Personal Information. You have the right to be informed of the categories of personal information that we collect about you, the categories of sources from which the personal information was collected, the business or commercial purposes for which the personal information is used.

You also have the right to request we delete any personal information that we have collected and retained, subject to certain exceptions such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation.

To make such a request, please email us at info@microgridlabs.com.

8. Links to Other Websites

While our website may contain links to other websites, we are not responsible or liable for any information, content, practices or communications from those sites. These links are included to enhance the user experience on microgridlabs.com and do not offer an endorsement of external sites, products, or services. It is the user’s responsibility to review the applicable policies and conditions of any other website they visit.

9. Notice of Changes to this Policy

We reserve the right to change, update, and amend this Privacy Policy at any time without notice to anyone. We encourage users to check back periodically to review our latest information policies and Terms of Use page.

10. User Agreement

By using this website, you agree to our data collection and use policies as described herein. If you do not agree to the terms of this information policy, please navigate away from this website or exit your browser to end this session.

11. Contact Information

For questions relating to the Microgrid Labs Privacy Policy, or to review or request correction of your personal information, please contact us at info@microgridlabs.com.